Claims

A world class claims service is what differentiates a great insurance broker from a good insurance broker. Having the confidence that you have a team of knowledgeable professionals working to minimise the impact of a crisis is where we show our true worth.

We are not simply a middleman pushing paper from insurer to client and vice versa but actively coordinate repairs, contractors, loss adjusters, legal representation and any other third party that might be involved in putting things right for you.

For us it’s not just about getting the right outcome for our clients, it’s about making a claim as painless for them as possible and getting a quick settlement.

And because you can be anywhere in the world, working around the clock, we’re always available.

Have a policy with us already?

Additional advice on how to proceed in the event of a claim should be available in your policy documentation, however should the misfortune of a claim arise we are on hand 24 hours a day to provide assistance and support.

Please don’t hesitate to get in touch using the details below.

London

During Business Hours

Entertainment
Integro Claims Team
T: +44 (0)161 419 3000
E: UKentertainmentclaims@integrogroup.com

Contingency, Cancellation & Non-Appearance
Steve Blood – Claims Advocate
T: +44 (0)203 915 0126
M: +44 (0)7469 088 768
E: steve.blood@integrogroup.com

Sport
Integro Claims Team
M: +44 (0)203 915 0000
E: sportclaims@integrogroup.com

For Emergency Claims / Out Of Hours

Entertainment
Will Sanderson – Claims Manger
M: +44 (0)7946 316354
E: will.sanderson@integrogroup.com

Contingency, Cancellation & Non-Appearance
Steve Blood – Claims Advocate
M: +44 (0)7469 088 768
E: steve.blood@integrogroup.com

Sport
Barry Hall – Claims Manager
M: +44 (0)7747 781058
E: barry.hall@integrogroup.com

Colchester

During Business Hours

Integro Colchester – Claims Team
T: +44 (0)1206 500 000

For Emergency Claims / Out Of Hours

Commercial Insurance Claims

Nigel Matthews – Corporate Executives & Underwriting Manager
M: +44 (0)7970 916426
E: nigel.matthews@integrogroup.com

John Earnshaw – Senior Account Executive
M: +44 (0)7773 283946
E: john.earnshaw@integrogroup.com

John Claffey – Head of UK Entertainment, Retail
M: +44(0)7920 257461
E: john.claffey@integrogroup.com

Motor Insurance Claims
Motor Accident Protection Services Ltd T/a MAPS Legal Assistance.
T: +44 (0)1206 918108

Travel Insurance Claims
Zurich International SOS – 24-hour helpline.
T: +44 (0)1489 868 888

AM Trust Assistance – 24-hour helpline.
T: +44 (0)203 003 6900

Production Insurance Claims
Nick Adams, Sedgwick Media and Entertainment, Loss Adjuster
M: +44 (0)7970 884012

Manchester

During Business Hours

Integro Manchester – Claims Team
T: +44(0)161 419 3000
E: UKentertainmentclaims@integrogroup.com

For Emergency Claims / Out Of Hours

Entertainment
Will Sanderson – Claims Manger
M: 07946 316354
E: will.sanderson@integrogroup.com

Contingency, Cancellation & Non-Appearance
Steve Blood – Claims Advocate
M: +44 (0)7469 088 768
E: steve.blood@integrogroup.com

Sport
Ian Naven – Sport Claims Manager
M: +44 (0)7766 071069
E: ian.naven@integrogroup.com

Stonehouse

During Business Hours

Integro Stonehouse
T: +44 (0)207 636 3788

For Emergency Claims / Out Of Hours

Mark Good
M: +44 (0)7768 875 985
E: markgood@stonehouseconseillers.co.uk

Lauren Green
M: +44 (0)7824 601 366
E: lauren@stonehouseconseillers.co.uk